Okay… So we are in the last 48 hours of a huge project. We have a 4 man team of FX dudes pounding away at the 30 some odd shots to be completed for a 3 minute short film.
Queue the Drobo FS to FAIL!
We’ve recently purchased a Drobo FS RAID storage Solution to help us manage our IMPORTANT data and to allow us all to access the data via GB/ Ethernet. The system was good. It was working. Apparently though one needs a second DROBO to back up the fail safe Drobo we are already using. That’s the point right? To never have to worry about this kind of issue when using the famous DROBO? Well we must all learn that you will always need back ups of your backups! SO what happened?….
Drobo was low on storage space.
Ross put a new 2TB drive into one of the Drobo’s available slots.
Drobo accepts drive and wants to reboot.
We reboot Drobo…. …. …. Drobo never comes back :(.
So we call TECH support at Datarobotics because we are getting an error message “Can’t mount drobo due to internal problem” The drives are fine, the lights are green, but it wont mount. Now if you call regular tech support you will talk to a nice person who will go through the usual steps in trying to get your Drobo to remount. Turn it off, turn it on, unplug this, unplug that, yadda yadda… NOTHING works. So… apparently we have to move to STAGE 2 Tech Support. (Seriously,t they have stages, which is really annoying) So we get put on a list to be called back when a stage 2 tech is available. That was over a day ago. In the mean time we search and search the Internet and Datarobotics site hoping to find any sort of information on why or how to go about fixing this issue. NOTHING! Can’t find anything. Apparently it’s super secret knowledge that we need. So we WAIT…. … … and wait…. FINALLY they call us this morning. Ross has a little chat and the “Stage 2″ tech tell hims to do this…
Press : CONTROL > SHIFT > M – (while having Drobo Dashboard Open).
This apparently puts the drobo into it’s “Maintenance Mode” and goes about an automated system first aid. This super secret shortcut is nowhere on their website or in any blog we’ve searched. This simple bit of info could have saved us an entire day! Why couldn’t a regular tech have told us this? Annoying. Because this option is only available to you in the dashboard when you are having this EXACT PROBLEM! So… it’s not like it’s something that could ruin your system. Okay okay .. so right now it’s doing it’s maintenance thingy and we are waiting again. While this is not guaranteed to work, it is the next step in the process. So if you are having this issue.. .bypass the long drawn out annoying tech support waiting list and just type those fun keys in while Dashboard is open. This may save your life! Most likely it will! :)
Good Luck Drobo Peeps!